FAQ’s
Here are some Frequently Asked Questions.
If you have any other questions you can contact us tel: 03 5223 2722
All consultations at Park Street General Practice are by scheduled appointment only.
You can usually expect to spend 10 to 15 minutes with your doctor, but this may change if there have been emergencies or if the surgery is very busy.
Plese make a double appointment for minor surgical procedures, any insurance or medical examinations requiring reports or problems that you think may take a longer time.
Should you be unable to keep your appointment we appreciate your earliest possible notification so that another patient may be offered the appointment time.
To make an appointment please use our online booking system or contact our friendly reception team on 5223 2722.
*Please note you may only book standard appointment types as a regular patient of the practice online. If you are a new client, please contact our reception team.
Existing patients may make an appointment with our nurse for the following:
- Childhood Immunisations
- Adult Immunisations (we only stock Government supplied immunisations, you will need to make a prior appointment with a GP for any immunisation required by prescription)
- Rpt de-sensitisation injections
- Wound management
- Chronic Disease Management Plans (Care Plans) and Team Care Arrangements (EPC- Enhanced Primary Care program)
- Health Assessments (75+ Assessment, Intellectual Disability assessment, chronic disease risk health assessments and 4 year old healthy kids checks)
- Ear Wash Out procedures (following a visit with your GP for a treatment plan)
Please call the practice to arrange an appointment with one of our nursing team.
We often have a long waiting list for appointments. We appreciate your advising us of any cancellations at least two hours prior to your scheduled appointment time
We are a Private Billing Practice and do not bulk bill. Patients are required to settle accounts on the day of consultation. Payment is preferred by credit card, cash or Eftpos. If you have registered a bank account with Medicare we can process your claim online.
Standard fees:
Standard Consultation $95.00 Medicare Rebate $41.20
Standard Consultation Pension $78.00 Medicare Rebate $41.20
Long Consultation $135.00 Medicare Rebate $79.70
Long Consultation Pension $123.00 Medicare Rebate $79.70
This is not a complete list of fees, please contact Park St General Practice to enquire about specific fee types and Medicare rebates.
* Park Street fee schedule is subject to change without notice.
For repeat prescriptions, please contact Reception.
Authority prescriptions, sleeping tablets and analgesic prescriptions ALL require an appointment.
If you have an emergency please telephone 000 or go to your nearest Emergency Department.
When our practice is closed, the Home Visiting Doctor Service can be contacted on tel: 137 425.
If you wish to transfer your patient history to our practice please ask our reception staff for a transfer form.
If you wish to transfer from our practice you will need to obtain a transfer form from your new practice. In accordance with the Health Records Regulations 2012, we charge a minimal fee for electronic copies of $16.50 and paper based copies 20 per page plus postage for supplying patient histories to another practice.
We routinely send mobile SMS messages to remind patients, who have consented for this service, of appointments/results/health promotion activities.
For result enquires please contact Reception tel: 5223 2722
We try to keep interruptions to your consultation to a minimum.
Telephone calls will be answered by our reception staff and they will be forwarded to the doctor or nurses if urgent, or a message will be given to the doctor who will return the call at a later time.
Telehealth consultations are available at Park Street GP for current patients. However, face to face consults are always better for your health and wellbeing and this is our preference.
Telehealth appointments are not routinely bulk billed – please check with the reception before making appointments.
Patients with hearing difficulties are encouraged to utilise the National Auslan Booking & Payment service by t: 1800 246 945.
We are able to organise this service for you. Please contact reception tel: 5223 2722
If English is not your first language, your doctor encourages you to utilise the Translating & Interpreting Service National t: 131 450.
We are able to organise this service for you. Please contact reception tel: 5223 2722
Health information is also available on the Government Health Translations website and the Health Direct information website.
All needles and surgical instruments used in our practice are sterilised by autoclaving for each and every patient.
In certain circumstances disposable instruments may be used.
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Doctors and Staff at this practice are committed to providing a high standard of patient care.
We have a strict policy regarding medical record/patient confidentiality and encourage your feedback via our suggestion box.
Your medical record is a confidential document stored electronically on computer or as a hard copy in a secure location. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
