Here are some Frequently Asked Questions.
If you have any other questions you can contact us tel: 03 5223 2722
All consultations at Park Street General Practice are by scheduled appointment only.
You can usually expect to spend 10 to 15 minutes with your doctor, but this may change if there have been emergencies or if the surgery is very busy.
We ask that you make a double appointment for minor surgical procedures, any insurance or medical examinations requiring reports or problems that you think may take a longer time.
Should you be unable to keep your appointment we appreciate your earliest possible notification so that another patient may be offered the appointment time.
To make an appointment please use our online booking system or contact our friendly reception team on 5223 2722.
*Please note you may only book standard appointment types as a regular patient of the practice online. If you are a new client, please contact our reception team.
Existing patients may make an appointment with our nurse for the following:
- Childhood Immunisations
- Adult Immunisations (we only stock Government supplied immunisations, you will need to make a prior appointment with a GP for any immunisation required by prescription)
- Rpt de-sensitisation injections
- Wound management
- Chronic Disease Management Plans (Care Plans) and Team Care Arrangements (EPC- Enhanced Primary Care program)
- Health Assessments (75+ Assessment, Intellectual Disability assessment, chronic disease risk health assessments and 4 year old healthy kids checks)
- Ear Wash Out procedures (following a visit with your GP for a treatment plan)
Please call the practice to arrange an appointment with one of our nursing team.
We often have a long waiting list for appointments. We appreciate your advising us of any cancellations at least two hours prior to your scheduled appointment time
We are a Private Billing Practice and do not bulk bill. Patients are required to settle accounts on the day of consultation. Payment is preferred by credit card, cash or Eftpos. If you have registered a bank account with Medicare we can process your claim online.
Standard Consultation $83.00 Medicare Rebate $38.20
Standard Consultation Pension $69.00 Medicare Rebate $38.20
Long Consultation $123.00 Medicare Rebate $73.95
Long Consultation Pension $109.00 Medicare Rebate $73.95
This is not a complete list of fees, please contact Park St General Practice to enquire about specific fee types and Medicare rebates.
* Park Street fee schedule is subject to change without notice.
IIn certain circumstances, where medically appropriate, prescriptions for continuing medications may be written without a consultation. A fee is charged for this service. Requests may be made by phone, letter or calling into the surgery.
The doctor requires 24 hours notice to check the patient history, the medication and to enter information in to the patient history.
Authority prescriptions, sleeping tablets and analgesic prescriptions ALL require an appointment.
If you have an emergency please telephone 000 or go to your nearest Emergency Department.
When our practice is closed, the Home Visiting Doctor Service can be contacted on tel: 137 425.
Doctors and Staff at this practice are committed to providing a high standard of patient care.
We have a strict policy regarding medical record/patient confidentiality and encourage your feedback via our suggestion box.
Your medical record is a confidential document stored electronically on computer or as a hard copy in a secure location. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
If you wish to transfer your patient history to our practice please ask our reception staff for a transfer form.
If you wish to transfer from our practice you will need to obtain a transfer form from your new practice. In accordance with the Health Records Regulations 2012, we charge a minimal fee for electronic copies of $16.50 and paper based copies 20 per page plus postage for supplying patient histories to another practice.
We routinely send mobile SMS messages to remind patients, who have consented for this service, of appointments/results/health promotion activities.
For result enquires please tel: 5223 2722 and follow the telephone prompts to speak to of of our experienced nurses.
We try to keep interruptions to your consultation to a minimum.
Telephone calls will be answered by our reception staff and they will be forwarded to the doctor or nurses if urgent, or a message will be given to the doctor who will return the call at a later time.
All needles and surgical instruments used in our practice are sterilised by autoclaving for each and every patient.
In certain circumstances disposable instruments may be used.